Shipping policy

1                SHIPPING AND DELIVERY:

1.1            PierBounce ships the VolleyBoard within the United States and to select international destinations. Availability of shipping options will be shown at checkout. Customers are responsible for ensuring that their location is eligible for delivery before placing an order.

1.2            Shipping costs are calculated at checkout based on the delivery destination, carrier, and selected service level. Any applicable taxes, customs duties, or import fees for international shipments are the sole responsibility of the customer.

1.3            Estimated delivery times will be provided at checkout. While PierBounce makes every effort to ensure timely delivery, we cannot guarantee specific delivery dates due to factors outside our control, including carrier delays, customs processing, or unforeseen supply chain issues.

1.4            Orders are typically processed once payment is successfully completed. Customers will receive an email confirmation with tracking information once their order has been dispatched.

1.5            All products are shipped FOB shipping point, meaning risk of loss or damage passes to the customer once the product has been handed to the carrier. Customers should carefully check their delivery upon receipt and report any damage to both the carrier and PierBounce immediately.

1.6            Customers are responsible for providing accurate and complete shipping information at the time of order. PierBounce is not responsible for delayed, lost, or undeliverable shipments due to incorrect or incomplete addresses provided by the customer.

1.7            If your order does not arrive within the estimated timeframe, please contact us at sales@pierbounce.com. PierBounce will assist in resolving the issue but cannot be held liable for delays or losses caused by third-party carriers.

1.8         Pier Bounce packages are insured when shipped. If a shipment arrives damaged, missing, or appears tampered with (including an empty box), customers must notify us within 48 hours of delivery and provide clear photos of the outer box (all sides), shipping label, and any damage/tampering, and keep all packaging materials for possible carrier inspection. We will work quickly to make things right for the customer (replacement or refund at our discretion) while we file the carrier/insurance claim on the shipper’s side. 

1.9       Canada & international orders: Duties, taxes (GST/HST/PST), and carrier brokerage fees are not included at checkout and may be collected upon delivery.